Last updated 2026-09-22
Terms and Conditions
Welcome to Trialetics Technologies, your comprehensive platform for clinical trial management software and related services. These Terms and Conditions govern your access to and use of our CTMS platform, App Store modules, custom development services, and related features. By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you disagree with any part of these terms, you must discontinue use of our services immediately.
Trialetics Technologies provides clinical trial management solutions designed to replace spreadsheet-based workflows with compliant, scalable software. Our services include ready-to-deploy App Store modules, Excel-to-SaaS conversion, custom CTMS development, study management capabilities, compliance reporting, and integrations with clinical systems. We continually enhance our platform with new features and improvements, and these terms apply to all current and future services we offer. Access to certain premium features may require subscription to specific service plans as outlined in our pricing structure.
To use Trialetics Technologies's services, you must create an account by providing accurate, complete, and current information including your name, email address, and company details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, including actions by team members you invite to your workspace. You must promptly notify us of any unauthorized use of your account or any security breaches, and you agree to provide us with reasonable assistance in investigating any such incidents. You may not share your account with others outside your organization or use multiple accounts to circumvent service limitations.
You agree to use Trialetics Technologies's services only for lawful purposes and in accordance with these terms, our Privacy Policy, and all applicable local, state, national, and international laws and regulations. You may not use our services to store, transmit, or distribute content that is illegal, harmful, threatening, abusive, defamatory, or violates the rights of others. You are prohibited from attempting to gain unauthorized access to our systems, reverse engineer our software, or interfere with the proper functioning of our platform. Additionally, you may not use our services to compete with Trialetics Technologies or develop competing products or services.
All intellectual property rights in Trialetics Technologies's services, including our software, algorithms, AI technology, user interfaces, designs, and content, remain the exclusive property of Trialetics Technologies and our licensors. You retain ownership of the content and data you upload to our platform, but you grant us a limited license to use, store, and process your content solely to provide our services to you. This includes using anonymized and aggregated data to improve our AI algorithms and platform functionality, always in accordance with our Privacy Policy. You may not copy, modify, distribute, or create derivative works based on our services without explicit written permission.
While we strive to provide reliable and uninterrupted service, Trialetics Technologies is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that our services will be error-free, secure, or continuously available, and we may experience downtime for maintenance, updates, or unforeseen technical issues. To the maximum extent permitted by law, Trialetics Technologies shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services. Our total liability to you for any claims related to our services shall not exceed the amount you paid us in the twelve months preceding the claim.
AI usage and fair use. AI is included with every seat for normal clinical-operations work and is not billed by usage. Fair use is 1,000 AI actions per seat per month, pooled across your organization. We will never interrupt your work or bill you automatically for exceeding it — if sustained usage is materially above the pool, we will contact you to discuss the right plan. AI is available to seated users of the subscribing organization; external site users invited to a study portal do not receive AI capabilities. We may apply reasonable technical safeguards against runaway or abusive automation, which are not usage limits and do not affect normal work.
Price changes and grandfathering. We may change our published prices. If we do, your subscription price is held for twelve months from the date the change takes effect, after which it moves to the current price at your next renewal with at least ninety days' written notice. This applies to your platform fee, seat prices, and any add-on packs on your subscription at the time of the change.
Fees and payment
Fees, billing and payment. Plans are billed in US dollars, monthly or annually in advance, at the prices published when the order is placed. Card subscriptions are charged automatically at the start of each billing period. Invoice-billed subscriptions (Foundation, Core and Launch) receive an invoice at the start of each billing period, payable within thirty days of the invoice date by bank transfer or card through the payment link on the invoice. A purchase-order number you supply is printed on the invoice for your convenience; no terms printed on a purchase order or other customer document change these Terms.
Changes during a term. Seats and add-on modules you add are prorated for the remainder of the current billing period and billed on your next invoice; on invoice-billed subscriptions the prorated amount is invoiced at once, payable within thirty days. Reductions take effect at your next renewal.
Late payment and suspension. We send reminders before and after an invoice's due date. If an invoice remains unpaid fourteen days after its due date, access to your organization's workspace is paused until the invoice is paid. Your data is retained throughout, and access resumes as soon as payment is received. We may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law.
Free trials. Card-billed Starter, Foundation and Core plans begin with a thirty-day free trial. A card is required to start the trial and can be cancelled before the trial ends at no charge. Invoice-billed subscriptions have no trial; the first invoice is issued when the subscription starts.
Renewal and cancellation. Subscriptions renew automatically for successive periods of the same length unless cancelled before the current period ends. Cancellation takes effect at the end of the period already paid or invoiced. Fees are non-refundable except where the law requires; an annual prepayment is not refunded on early cancellation.
Taxes. Fees exclude sales, use, value-added, goods-and-services and similar taxes, which you are responsible for where they apply; a tax identification number you supply at checkout is printed on your invoices. Payments are made without deduction or withholding; where a withholding is required by law, you will gross up the payment so that we receive the full invoiced amount.
Order of precedence. The plan, seats, billing interval and billing details you confirm at checkout, together with these Terms, form the agreement for your subscription.
You may terminate your account at any time by following the instructions in your account settings or by contacting our support team. We reserve the right to suspend or terminate your account immediately if you violate these terms, engage in fraudulent activity, or use our services in a manner that could harm other users or our platform. Upon termination, your access to our services will cease, but these terms will continue to apply to your prior use of our services. We will provide you with reasonable notice before termination unless immediate termination is necessary to protect our platform or other users.
We may modify these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our platform at least thirty days before the changes take effect. Your continued use of our services after the effective date of any changes constitutes your acceptance of the modified terms. If you disagree with any changes, your sole remedy is to terminate your account before the changes take effect.
These terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles. Any disputes arising from these terms or your use of our services will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except for claims that may be brought in small claims court. You and Trialetics Technologies agree to waive any right to a jury trial or to participate in class action lawsuits. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
If you have any questions, concerns, or need support regarding these Terms and Conditions or our services, please contact us at legal@trialetics.io. For technical support or account-related inquiries, you can reach our customer success team through your account dashboard or at support@trialetics.io. We are committed to providing excellent customer service and will respond to your inquiries promptly during our business hours.